Last updated on February 1st, 2018 at 07:32 am
Technologists must convey what they know about long-term technology trends to enterprise strategists and others. In addition to strategists, the interested parties include internal customers of technology, product owners, product managers, project sponsors, or senior management. Within the enterprise, technologists tend to be among those most knowledgeable regarding the relative alignment between enterprise technological assets and long-term technology trends. Yet technologists frequently fail to communicate this knowledge effectively to those who need it, and that can lead to non-strategic technical debt. I call this phenomenon technological communication risk.
Technological communication risk is the risk that knowledgeable people within the enterprise don’t communicate important knowledge to the people who need it, or the people who need it aren’t receptive to it. Policymakers can address this problem by working to define the roles of all involved to specify the need for this communication, and the need to be receptive to it.
A clear understanding of long-term technology trends is important in managing technical debt. Any significant misalignment between enterprise technological assets and long-term technology trends creates a risk of incurring new technical debt. As technologies evolve, enterprise assets must evolve with them. The gap between those assets and the state of the art is a source of lost productivity and depressed organizational agility, which is our definition of technical debt.
Some technologists are better informed about technology trends than are their internal customers, product owners, product managers, project sponsors, or senior management. Technologists often do attempt to communicate what they know on an informal basis, but unless such communication is expected and defined as an official duty, their superiors and internal customers don’t always welcome the information, especially if they haven’t heard it elsewhere, or if it conflicts with what they’ve learned elsewhere, or if its implications conflict with established strategic positions.
Many technologists are aware that their superiors might not welcome their observations about technological trends or technology-based strategic vulnerabilities or opportunities. For example, one might understand why a technologist might be reluctant to alert an unreceptive senior manager to a suddenly revealed cybersecurity risk that would be very expensive to mitigate. This mechanism is especially strong when deploying adequate cyberdefense would compete for resources with other initiatives already underway, or when the negative consequences of the vulnerability are unlikely to materialize. And some tend to question technologists’ credibility when they blame the technologists for the vulnerability itself.
- Management directs the technologists to produce capabilities using approaches known to the technologists to be technological dead ends.
- Management directs the technologists to implement capabilities that don’t exploit known approaches that could open new and vital lines of business.
- Management directs the technologists to focus resources on initiatives that in the view of the technologists lack sufficient technological imperative.
Policymakers can mitigate technological communication risk by establishing internal standards that encourage knowledgeable technologists to share what they know with internal customers, project sponsors, or senior management. Similarly, those standards can encourage internal customers, project sponsors, product owners, product managers, and senior management to take heed when knowledgeable technologists do speak up.
Other posts in this thread
- Non-technical precursors of non-strategic technical debt
- Failure to communicate long-term business strategy
- Failure to communicate the technical debt concept
- Team composition volatility
- The Dunning-Kruger effect can lead to technical debt
- Self-sustaining technical knowledge deficits during contract negotiations
- How performance management systems can contribute to technical debt
- Zero tolerance and work-to-rule deliveries create an adversarial culture
- Stovepiping can lead to technical debt
- Unrealistic definition of done
- Separating responsibility for maintenance and acquisition
- The fundamental attribution error
- Feature bias: unbalanced concern for capability vs. sustainability
- Unrealistic optimism: the planning fallacy and the n-person prisoner’s dilemma
- Confirmation bias and technical debt
- How outsourcing leads to increasing technical debt
- How budget depletion leads to technical debt
- Contract restrictions can lead to technical debt
- Organizational psychopathy: career advancement by surfing the debt tsunami
- The Tragedy of the Commons is a distraction
- The Broken Windows theory of technical debt is broken